RACER FAQ

General Info

​I missed the deadline for shirts...Can I still get one?

YES!  We always order extra, and we keep the inventory online, so if you can pick your size, odds are, you'll get it.

When should I arrive for the race?

We recommend arriving at least 30 minutes before the race

Where should I park?

Generally there will be parking near the start line, unless otherwise informed prior to the race.

 

Can I pick up my race bib early?

Only a select few races have early packet pickup, you will be informed if your race does through email and on the race page here on fivestarntp.com.

 

How do I put my bib on?

We provide safety pins at every race so you can easily pin your bib at the top two corners. Make sure you pin the bib to the upper stomach area to help us remove the bottom section of your bib at the finish line! You can also watch this video.

 

Do I have to stay for the awards?

No, but it always fun to stick around and cheer on other racers! 

 

If I have to leave, can you send my award to me?

Yes, we can send you the award! You can find the order link here

I didn’t make it, can I have my shirt mailed or can I pick it up later, or can I get a refund?

Unfortunately, no.  A race entry is like a plane ticket, if you don’t make the flight, you forfeit the fee and any swag items.

 

How do I volunteer for a race?

You can find the link at the top of our race pages.

 

Is there water provided?

Yes, water is provided on the course and after the race.

Refund Policy

Unless otherwise stated, all registrations are final.  There are no deferments, transfers or refunds.

What if it rains?

Generally we are a go rain or shine.  In the event of lightning, or other hazardous conditions that could be unsafe to the participants, volunteers, or the staff, we will cancel the event.  Unfortunately, there are no refunds in this case.

 

Am I allowed to wear headphones?

Yes, everyone is welcome to wear their own headphones and run to their favorite tunes.  We do want you to make sure you can hear instructions at the start as well as on the course.

Can I have someone race in my place?

Yes & No.  Generally you can hand your bib off to another person, unless otherwise stated.  However, if the registration information is not changed before the start of the race, the holder of the bib will be disqualified.  What that means is, if we’re calling out awards, and the 45 year old lady turns out to be a 25 year old man, that bib number and the person who ran will not be considered in any results.

How are awards calculated?

Awards are pretty much always based on Gun Time.  There are a lot of races that we will have a net Chip Time in addition to a Gun Time, but those are primarily for personal reference.

What is the difference between Gun Time & Chip Time?

Gun time begins when the horn blows, and is the same start time for everyone.  Chip Time starts when you cross the Start Line, and stops when you cross the Finish Line.  As a general rule, awards are always given out based on Gun Time.

Triathlon Info

​When should I arrive on race day?

We recommend arrive at least one hour before the race.

 

Can my child compete in the adult distances?

Yes, it is up to the parent's discretion.

 

What equipment do I need?

Athletic shoes, bike, and bike helmet are the only required items. See next question for recommended equipment.

 

What equipment is recommended?

Separate running shorts and swim wear, googles, swim cap, water bottle, bike pump, towel, sunglasses, sunscreen.

 

Do I need a wet suit?

No, a wet suit is not required

 

Do I need bike shorts?

No, bike shorts are not required.

 

What kind of bike do I need?

Road, mountain, or tri bikes are welcome

 

Will there be water on the course?

Yes, every triathlon has aid stations throughout the course

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